Terms of use

Aurene is a marketplace in Kochi where brands hire creative talent and agencies by the hour, by project or by package. You must be at least 18 to have an account. One person, one account.

By continuing with a passkey, Google or an email link, you agree to these terms and our privacy policy. We store which version you accepted and when.

• Every account has a personal workspace. You can also create brands (up to 5) and agencies (up to 3), and be invited to others.
• Roles are owner, admin, member and finance. Owners are responsible for who they invite and what roles they give.
• Keep your sign-in email safe. We never ask for a password, and we never ask for your code by phone or chat.

These apply to every job unless the brief or package in the job says otherwise. Both sides see them before the job starts.

• Deliverables. What is delivered is what the package or the accepted request lists: number of reels, photos, designs or pages, formats and length.
• Revisions. Packages state how many rounds of revisions are included. For hourly and project jobs, one round is included. More rounds can be added as an add-on.
• Raw files. Raw footage and original files are not included unless the package says so or the brand adds the “Raw files” add-on.
• Usage rights. Once the job is confirmed and paid, the brand may use the delivered work for its own marketing, on any channel, without a time limit. The talent keeps the right to show it in their portfolio, unless the brand opts out in the brief.
• Delivery time. Counted from the job start, or from when the brand supplies everything the brief asks for, whichever is later.

During launch, brands pay talents and agencies directly. Aurene does not hold money and does not take a commission. Either side records a payment in the job; the other side confirms it. Records show who marked what and when.

Invoices are issued by the talent or agency, with their own invoice number and tax details. They are responsible for the tax on their invoices.

• Show only work you made, or work your agency delivered. Copied work is removed and lowers rank.
• No fake reviews, no hiring yourself, and no paying for reviews.
• Don’t ask people to move a job off the platform to avoid the record.
• Be respectful in chats and on calls. Harassment ends your account.

Cancellations and no-shows follow our cancellation policy. A dispute can be raised within 72 hours of a job being marked done. The platform team decides from the job record within 5 working days, and both sides can add evidence.

Everything is free until 31 May 2027. We will give at least 30 days’ notice before any paid option starts, and before any change to these terms that affects you. See pricing.