Policies
Cancellation policy
One clear policy for every job: when you can cancel for free, what a late cancel costs, and what happens with no-shows.
Last updated 1 November 2026. Written in plain words; if anything here is unclear, it counts in your favour.
01If the brand cancels
- 24 hours or more before the start: free. The hold is released and nothing is owed.
- Under 24 hours before the start: a late cancellation. The brand owes 50% of the job price.
- Brand no-show (the talent turned up, nobody was there): the brand owes 100%.
- Project jobs: 25% if cancelled before any work was submitted, 50% after the first submission.
Money moves off-platform, so the fee is recorded on the job as an amount owed. The talent or agency can invoice it. Both sides can agree a different amount in the job.
Hourly shoot, cancelled 3 days ahead
- Job
- 4h × ₹2,500
- Price
- ₹10,000
- Cancelled
- 72h before start
Fee owed: ₹0
Hourly shoot, cancelled the night before
- Job
- 4h × ₹2,500
- Price
- ₹10,000
- Cancelled
- 14h before start
Fee owed: ₹5,000 (50%)
Brand no-show at a café shoot
- Package
- Launch collab
- Price
- ₹31,000
- Reported
- 40 min after start
Fee owed: ₹31,000 (100%)
Website project, first draft submitted
- Project
- Online store
- Agreed price
- ₹73,500
- Status
- After first submission
Fee owed: ₹36,750 (50%)
02If the talent or agency cancels
Nothing is owed by the brand. Cancelling under 24 hours before the start counts as a late cancellation and lowers the talent’s or agency’s rank for a while (−5 points, fading out over 90 days). A no-show lowers it by 15 points.
On agency jobs, the penalty goes to the agency, and to a member only if they caused it.
03Rescheduling
Each side can reschedule once for free, as long as it is at least 24 hours before the start and the other side accepts the new time. A reschedule under 24 hours that the other side accepts carries no penalty.
04No-shows
Report a no-show from the job page up to 24 hours after the start (there is a 30-minute grace period). The other side has 24 hours to contest it; if they don’t, it counts.
05Auto-confirm after 3 days
When a job is marked done, the brand has 3 days (72 hours) to confirm, ask for an included revision, or raise a dispute. If nothing happens, the job confirms itself and the review window opens.
06When we step in
Cancellations caused by a platform action, such as a suspended account, carry no fee and no penalty. For anything else, raise a dispute from the job. See the full job lifecycle.