How it works
From the first message to the final review, Aurene keeps one job page with who did what, and when. Money moves between you directly; we keep the record.
Free during launch · no fees, no card, until 31 May 2027
The job, start to finish
Step 1 · Brand
Message a talent or agency before hiring to check dates, rates or a custom package. Pre-hire chats stay attached to the job if you go ahead.
Conversation started by Fathima · Kayal Coffee Co.
Step 2 · Brand
Choose hourly, a project with a “from” price, or a fixed package. Pick a free slot, add a brief and send. If your brand uses approvals, an owner or admin approves first.
Requested by Sneha · approved by Fathima · 9 Nov, 10:12 am
Step 3 · Talent or agency
The slot is held for 24 hours. The request expires after 48 hours with no reply, or 2 hours before the slot starts if that is sooner. A counter can change the time or price.
Accepted by Meera Nair · 9 Nov, 11:40 am
Step 4 · Both
The job page holds the brief, chat, files, team and history. Agencies assign members here. Reschedule once for free per side, at least 24 hours ahead.
Assigned Anjali and Rahul by Arjun · Frame Studio
Step 5 · Talent or agency
Upload deliverables or share links, then mark as done. On team jobs each person marks their part, and the brand confirms the whole job once.
Marked done by Anjali (Frame Studio) · 7 Nov, 4:12 pm
Step 6 · Brand
Confirm the work, ask for an included revision, or raise a dispute. If nobody responds, the job confirms itself.
Confirmed by Fathima · 8 Nov, 9:05 am
Step 7 · Both
Brands rate the work; talents rate the brand. Reviews from finished jobs are the only reviews on the platform, and they move rank.
Reviewed 5★ by Kayal Coffee Co. · 8 Nov
Payments
During launch there is no payment gateway. Pay by UPI, bank transfer or cash, the way you already do. Either side records the payment in the job. The other side confirms it, or disputes it if it never arrived.
What happens when a job is cancelledPayment recorded
₹21,500 by UPI · marked paid by George (Kayal Coffee Co.) · 8 Nov, 6:02 pm
Payment confirmed
Confirmed received by Meera Nair · 8 Nov, 7:15 pm
Invoice updated
INV 31/26-27 · balance ₹0 · paid in full
The clock
Timers run on the server and show in your time zone (IST by default).
| Rule | Time | What it means |
|---|---|---|
| Slot hold on a requestHeld from when the request is sent (after approval, if needed). | 24h | Held from when the request is sent (after approval, if needed). |
| Request expiresOr 2 hours before the slot starts, whichever comes first. | 48h | Or 2 hours before the slot starts, whichever comes first. |
| Late cancellationCancelling under 24 hours before the start is late. | <24h | Cancelling under 24 hours before the start is late. |
| Auto-confirm after “Mark as done”Three days to confirm, ask for a revision, or dispute. | 72h | Three days to confirm, ask for a revision, or dispute. |
| Dispute windowThe same three days. The platform team decides within 5 working days. | 72h | The same three days. The platform team decides within 5 working days. |
| Review windowAfter the job is finished. Reviews can be edited for 48 hours. | 14 days | After the job is finished. Reviews can be edited for 48 hours. |
| Invoice dueDefault due date after an invoice is issued. | 7 days | Default due date after an invoice is issued. |
When things go wrong
Either side can dispute within the 72-hour window. Both share evidence; the platform team decides from the job record.
Cancelling under 24 hours before the start is late. Brands may owe a fee; talents and agencies take a rank penalty.
Report a no-show up to 24 hours after the start. If it isn’t contested, it counts.
Phone numbers and emails never show on public pages. Chats warn before you share contact details.
Questions
Hourly for shoots by the hour, a project when the work is custom (you agree a price), and a package when the talent already sells exactly what you need at a fixed price.
Yes. Hire an agency and let them assign people, pick public members yourself, or build a team of individuals from a shortlist.
The request expires after 48 hours, the hold drops, and you can hire someone else straight away. Reply speed counts towards rank.
Each person marks their part done. The brand confirms the whole job once, after every part is done.
Search Kochi’s talent, or set up your profile to get hired.